From the ticketmaster website.
When Ticketmaster issues you a refund for a ticket, it will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and the convenience charge, unless the ticket was sold through TicketExchange in which case Ticketmaster will issue a refund of the ticket price you paid on TicketExchange and the convenience charge (if any) you paid on TicketExchange. If the event was scheduled to occur in Canada, then the order processing fee will also be refunded (but not for events that were scheduled to occur in the United States). In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Ticketmaster will not be liable for travel or any other expenses that you or anyone else incurs in connection with a cancelled or postponed event.
